DELIVERY & RETURNS

UK DELIVERIES AND RETURNS

FREE 1-3 DAY DELIVERY FOR UK ORDERS OVER £50 *

£3.95 FLAT RATE FOR UK ORDERS UNDER £50 *

FREE RETURNS ON ALL UK ORDERS **

(*Not including highland or offshore destinations)

Our standard 1-3 day delivery rate to the UK Mainland (not including highland or offshore destinations) is £3.95 per order.
Orders over £50 are delivered for free to mainland UK addresses. Offshore and Highland addresses are not included; please calculate estimated shipping costs to these destinations at check out and please note that unfortunately we currently do not deliver to the Channel Islands.
Orders paid and confirmed before 2pm will most likely be delivered by the next working day, but please allow up to 3 working days for your UK mainland deliveries.

** If your original order was greater than £50.00 and was eligible for free delivery, please note that if you are making a return and the value of the items you are keeping falls below £50.00 our standard delivery rate of £6.50 will be deducted from your refund.

For more information regarding delivery, exchange and return policies, please visit our Terms and Conditions and Privacy Policy

Please visit our FAQ section for more information and don’t hesitate to contact us if you have any question at info@eastclub.co.uk

EUROPEAN DELIVERIES AND RETURNS

(Orders to European addresses excluding the UK)

FREE 2-5 DAY DELIVERY FOR EUROPEAN ORDERS OVER £150*

£10 FLAT FEE RETURNS ON ALL EUROPEAN ORDERS

For European Orders under £150 shipment fees vary between £15.00 and £25.00 depending on the destination; please calculate your estimated shipment costs at checkout.

*For the time being, we are only offering free European shipping to:

Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Republic of Ireland, Italy, Luxembourg, Monaco, The Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland.

Continental European deliveries can take between 2 and 5 days depending on the destination.

For more information regarding delivery, exchange and return policies, please visit our Terms and Conditions and Privacy Policy

Please visit our FAQ section for more information and don’t hesitate to contact us if you have any question at info@eastclub.co.uk

US AND CANADA DELIVERIES AND RETURNS

(Orders to the continental United States and Canada)

FREE 2-5 DAY DELIVERY FOR ORDERS OVER £150*

£20 FLAT FEE DELIVERY FOR ALL NORTH AMERICAN ORDERS UNDER £150*

£10 FLAT FEE RETURNS ON ALL NORTH AMERICAN ORDERS.

North American deliveries can take between 2 and 5 days depending on the destination.

For more information regarding delivery, exchange and return policies, please visit our Terms and Conditions and Privacy Policy

Please visit our FAQ section for more information and don’t hesitate to contact us if you have any question at info@eastclub.co.uk

RETURNS & EXCHANGE POLICY

We want you to love what you buy at East Club, therefore we are happy to refund or exchange any items that you are not completely satisfied with. You will need to return any unworn, unwashed items to us with all original labels and hangtags within 14 days of receipt. (The parcel must reach us within the 14 days, so please ensure you send it with enough time)

We will issue you a full refund (excluding original delivery charges if applicable) upon receipt of the returned goods, subject to the terms and conditions detailed below.

If your original order was greater than £50.00 and was eligible for free delivery, please note that if you are making a return and the value of the items you are keeping falls below £50.00 our standard delivery rate of £6.50 will be deducted from your refund.

Please note that for hygiene purposes we cannot exchange or refund swimwear, underwear or socks unless they are faulty.

Return Terms and Conditions: we reserve the right not to process your return if:

The goods do not reach us within 14 calendar days after the date you received the goods.
The goods are not intact, unworn, unwashed, undamaged *When trying on items of clothing please ensure you do not use unnecessary force and ensure you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item.

EXCHANGE INSTRUCTIONS

If you want to exchange a product please send us an email to info@eastclub.co.uk including your order confirmation number, article ID code* of the product(s) you want to return, size, and a brief reason for your return or exchange.

*the article ID code is a code unique to each product that starts with AT and should be in a similar format to the following example AT-X0001. You can find this code in the care labels in the garments, in your order next to the product name, or under the barcode in the hangtags.

Alternatively you can also contact us by phone at +44 (0) 77 0362 5188 (Monday to Friday 9am to 7pm) and we’ll be happy to help you. Please make sure you have your order confirmation number available.

Your new items will be shipped at no charge within 1 - 4 working days. We will bill your credit or debit card for the new merchandise and process a refund for returned merchandise to the original credit or debit card as soon as we receive it.

RETURN INSTRUCTIONS

UK Returns by Royal Mail

Returns are free for customers in the mainland UK.

Please use the pre-paid Royal Mail shipping label included in your package.

If you are using another shipping method at your own expense, please be sure to send the parcel to the following address:

East Club Limited

The Mailbox, Unit 11

7 Commercial Street

Birmingham B1 1RS

United Kingdom

Please follow the below instructions to package your return and mail it back to us:

Circle the item(s) that you are returning and please specify the quantity and return reason(s) for each item on your invoice.
Pack and seal your return securely, in the original packaging, and include the completed invoice.
Affix your return shipping label to the packaging. Make sure no other tracking labels are shown.
If using one of the prepaid shipping labels provided, take the package to either your nearest Royal Mail

Alternatively if you would like to return it in person to our showroom in Shoreditch or would like to visit our showroom to see the entire collection, please send us an email to info@eastclub.co.uk or contact us by phone at +44 (0) 77 0362 5188 (Monday to Friday 9am to 7pm) to arrange an appointment.

Please not that when making an exchange or return:

The value and safety of the goods are your responsibility until they reach us. We recommend you to retain all records of delivery.
Please quote your order reference number in all correspondence and ensure you include the original invoice with your parcel.

Returns from shipping addresses outside the UK

Unfortunately we are currently not able to offer free returns from outside the United Kingdom. If you want to return any goods from destinations outside the United Kingdom, the costs of returning the Products to us will be incurred by you. Please mail your item(s) back using the carrier of your choice. Please ensure to obtain insurance and a receipt as you are responsible for the Products until they are received by us.

Follow the below instructions to package your return and mail it back to us:

Circle the item(s) that you are returning and please specify the quantity and return reason(s) for each item on your invoice.
Pack and seal your return securely, in the original packaging, and include the completed invoice.
Affix your return shipping label to the following address to the packaging. Make sure no other tracking labels are shown.

East Club Limited

The Mailbox, Unit 11

7 Commercial Street

Birmingham B1 1RS

United Kingdom

If you have any questions or you need any help in finding the best way to return your unwanted items to us please contact us and we’ll be happy to help. Send us an email to info@eastclub.co.uk or contact us by phone at +44 (0) 77 0362 5188 (Monday to Friday 9am to 7pm). Please make sure you have your order confirmation number available.

Please not that when making an exchange or return:

The value and safety of the goods are your responsibility until they reach us. We recommend you to retain all records of delivery.
Please quote your order reference number in all correspondence and ensure you include the original invoice with your parcel.

REFUNDS

We will issue a full refund for items purchased online that are returned according to our Returns Terms and Conditions. Your refund will be credited to the original purchaser's credit or debit card within 2-7 working days from processing your return and will exclude any shipping costs you might have paid for.

If the date on your payment or credit card has expired or for any reason the original card has been cancelled, please contact us at info@eastclub.co.uk for us to update your payment details and ensure that your refund gets processed correctly.

For more information regarding delivery, exchange and return policies, please visit our Terms and Conditions and Privacy Policy

Please visit our FAQ section for more information and don’t hesitate to contact us if you have any question at info@eastclub.co.uk

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